Cullman County Water Department is NOT a member of the Alabama One-Call service.  You must contact us at 256-734-2900 during regular office hours, Monday through Thursday from 6:30 am to 4:30 pm if you are going to be doing any work in our water service areas.

Under Alabama state law, excavators must give utility companies a MINIMUM of 48 hours notice before starting to dig.

If you have an emergency locate after normal business hours please call 256-734-2900 and leave a detailed message on our water outage answering service.

Below is the information we need to process your line locate request:

• Company name
• Caller’s name
• Telephone number
• Address of locate
• Nearest intersecting road
• Type of work being done
• Road bore / No road bore
• How area is marked
• Time frame (48 hours or emergency)